Shipping policy

Shipping Policy

At The Eucalyptus House, we are proud to offer standard shipping across Australia and local delivery for select areas. Please note that shipping times and costs may vary based on your location and the type of product ordered. As a working family, we aim to ensure all orders are processed with care, and we appreciate your understanding.

Shipping Times & Costs

  • Standard Shipping: $15 flat rate across Australia or free on orders over $150.
  • Express Shipping: Available on all orders at a flat rate of $18.
  • Please allow 1-4 business days for order processing before shipment, as we are a working family.

Local Delivery (Gerringong to Corrimal)

We offer local delivery between Gerringong and Corrimal during the following times:

  • Delivery Days: Monday – Sunday
  • Delivery Time: 5:30 PM – 7:00 PM

While we make every effort to deliver at the requested time, please note that unexpected situations such as traffic or weather conditions may cause delays. If there are any delays, we will contact you promptly to keep you updated.

Waterless Diffusers & Essential Oils

We ship these items Australia-wide. Due to eucalyptus essential oil being classified as a dangerous good, shipping times may be longer as these items must be delivered via road transport. Estimated delivery times may range from 5 to 10 business days, depending on your location.

Eucalyptus and Billy Button Stems (NSW Only)

Due to biosecurity laws, we are unable to ship fresh eucalyptus stems and billy buttons outside of New South Wales. For our NSW customers, we offer exclusive access to these locally-grown bunches, which are shipped via Express Post to ensure freshness.

While we take great care in packaging your order to maintain the quality of your stems, we cannot control Australia Post's delivery times or handling conditions, which may impact the quality upon arrival. If your order is delayed or damaged, please contact us within 3 business days of receiving your delivery.

Handling Times

Please allow 1-4 business days for order processing. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.

Delivery Issues

In the event of any delivery delays or damages, please contact our customer service team at admin@theeucalyptushouse.net within 3 business days of receiving your order, and we will work with you to resolve the issue.

For more information on our return and refund policy, please refer to our Return Policy